Shipping policy

We provide complimentary shipping for all products within Canada, with the exception of YT, NT, NU. Additional shipping fees may apply to remote or rural areas, including NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z. For international shipping, please contact us at +1 236-990-3921 or support@loadedoff.ca for a shipping quote.

To ensure a successful delivery, we will make a confirmation call to finalize shipment details generally within 48 hours of your order. Once your order has shipped out, you will receive a text message and/or email containing the carrier and tracking number. By clicking the tracking number, you can stay up-to-date on your delivery status.

Our delivery window typically falls within 10-15 business days after the order has shipped out from our warehouse. If you are unavailable at the time of delivery, the driver may leave the package at your front door. Two delivery attempts will be made; if you miss the second attempt, you must collect the item from the station within a few days, or it will be returned to our warehouse.

Should you receive a damaged package, please sign for it as "Package Damaged" and notify us immediately via email. Do not discard the packaging, as it is required for a damage claim with the shipping courier. While we are not directly responsible for any loss, theft, or damages during delivery, we will assist you in filing a claim and sending replacement parts if necessary.