Support Center
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Shipping & Return
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Warranty
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Finance Option
Do you offer free shipping?
Enjoy free shipping by subscribing to our newsletter. You'll receive a unique code to cover your shipping fee. Sign up now!
Can I change my order after it has been placed?
Yes, please contact us within 24 hours, and we can help you update your order.
Can I track my order?
Track your order by clicking the link in the email or text message you received on the day it shipped.
How long does shipping take?
Delivery usually takes 10-15 business days.
How can I cancel my order?
Please contact us within 24 hours after placing your order.
Can I pay with a gift card?
We don't offer gift cards right now, but you can use the discount coupons we provide.
How will I receive my refund?
Once the item is returned or the order is canceled, the refund will be issued to your original payment method.
How long does it take to process a refund?
Refunds are typically processed within 2-5 business days.
How do I initiate a return?
You may return any purchase for any reason within 30 days from the date of delivery. Returned items must be in their original packaging with all accessories included.
What are your customer service hours?
Our working hours are Monday to Friday, 9:00 AM - 5:00 PM PST.
What payment methods do you accept?
We accept credit cards.
How can I contact customer service?
You can contact us via live chat or email us at cs@loadedoff.com.
Do you offer any discounts?
Yes, we offer periodic promotions. Please subscribe to our newsletter for the latest discounts.
How can I stay updated on new products and offers?
Subscribe to our newsletter.