Refund policy

Our customer service is designed to make your purchasing experience as easy as possible. You may return any purchase for any reason within 30 days from the date of delivery. Returns for defective or damaged products incur no fees, while customers are responsible for return shipping costs for other reasons.

Returned items must be in their original packaging with all accessories included. Damaged or defective products will be shipped back to LOADED at our expense, while other returns will be at the customer's expense. If you choose to provide the shipping, a tracking number must be provided and confirmed delivered to our warehouse. We reserve the right to decide if an item may be returned to LOADED.

Refunds are typically issued within 2-5 business days once the item is returned. Unauthorized returns may not be accepted, and shipping charges will not be reimbursed.

If an item is undelivered, damaged, or defective, please contact us immediately to submit a return claim. We may require pictures or videos of the damaged or defective item to process a refund. Replacement units or parts are subject to availability, and alternative solutions may be offered. Please allow 3-5 business days for the completion of such requests.